Tingkat Kepuasan Klien terhadap Pelaksanaan Sanitasi dan Hygiene pada SPA Homecare by Deby

Nuri Nur Hartini; Ifa Nurhayati

doi:10.36312/panthera.v6i2.1164

Authors

Nuri Nur Hartini Program Studi Pendidikan Tata Kecantikan, Fakultas Teknik, Universitas Negeri Semarang, Jalan Kolonel H. R. Hadijanto, Semarang, Jawa Tengah 50229, Indonesia
Ifa Nurhayati Program Studi Pendidikan Tata Kecantikan, Fakultas Teknik, Universitas Negeri Semarang, Jalan Kolonel H. R. Hadijanto, Semarang, Jawa Tengah 50229, Indonesia

DOI:

https://doi.org/10.36312/panthera.v6i2.1164

Keywords:

Hygiene, Sanitation, SPA Homecare

Abstract

This study aims to describe the level of client satisfaction regarding the implementation of sanitation and hygiene at SPA Homecare by Deby. Given the mobile nature of homecare services, the implementation of hygiene protocols is crucial for client safety. The method used in this study was a quantitative descriptive percentage approach. The subjects of this study included all clients who had received services at SPA Homecare by Deby, using a sampling technique known as accidental sampling. Data were collected through a 4-point Likert scale questionnaire distributed online and offline to clients aged 17-50 years. Data analysis was performed by calculating frequency percentages and achievement scores to determine assessment categories based on a range of 0%-100%. The findings of this study indicate that overall, the level of client satisfaction is in the "very high" category. The results indicate that sanitation and hygiene factors support client satisfaction. The conclusion of this study is that the implementation of sanitation and hygiene at SPA Homecare by Deby is carried out very well in accordance with established operational procedures, thus creating a sense of security and satisfaction for clients.

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